Return and Refund Policy

Returns and refunds

Returns

Do you accept returns?
Yes. Items purchased on our webshop may be returned for a full refund within 14 days after you have received it. This implies webshop orders which we shipped to you and on webshop orders you have picked up in store. The security tag must always be attached and intact to receive a full refund. Items postmarked on the 14th day after the item was received are eligible for the return refund.

In order to avoid unnecessary returns, please read the description and view the photos carefully. Please note the size measurements of the item and any flaws. Please remember all our items are second hand. This always shows somewhere, even if we mention they are in excellent vintage condition.

What is the security tag?
We place a security tag on each bag that we sell. It is not removable without scissors. It will not damage the bag in anyway, and is easy to remove but it just is not re-attachable. If you wish to return the bag for any reason, it must always have this tag attached.

How do I return my online order?
Such a shame you decided to return your online order. This implies webshop orders which we shipped to you and on webshop orders you have picked up in store. Please let us know by sending an e-mail to info@etoileluxuryvintage.com, saying you wish to return your order. Afterwards, print out the return form below, add this to the box, close the box securely and ship the item back to us on your own cost. We strongly advise you to ship the item secured, for the total value of the item, and registered, so in case of a loss there will be no issues. If you choose not to ship the item secured and registered and something happens during shipment, please know that we cannot be held accountable.

Return form

Return address:
l'Étoile de St. Honoré - Luxury Vintage
Nieuwe Spiegelstraat 27
1017 DB Amsterdam
The Netherlands 

I purchased an item in one of your two stores in Amsterdam. Can I return it as well?
Unfortunately, we do not accept returns on items purchased physically in one of our two stores in Amsterdam (Nieuwe Spiegelstraat 27 or Reestraat 24).

I purchased an item in your store in Maastricht. Can I return it?
Unfortunately, we do not accept returns on items purchased physically in our store in Maastricht (Stokstraat 16).

Can I return an item purchased on your webshop in one of your stores?
Yes, this is possible. For more information, please send us an e-mail on info@etoileluxuryvintage.com, WhatsApp us on +31 (0)623470525  , or call us on +31 (0)20 3629002 (available daily between 12-6PM CET).

When can I expect the refund of my order?
Once we have received your return, we will process the refund within 14 days via the payment method you chose to place the order.

 

Cancellation & other policies
What if I find a free item on your webshop?
For obvious reasons, we do not sell free items (excl. shipping fee). If you come across an item that is listed for €0.00, then that's a mistake from our side. Please don’t order, because we will not ship the item and we will cancel the order. We will not refund the paid shipping fees in this case, which is according to European Law.

Legal information
Atlantis Trading is registered at the Chamber of Commerce in Amsterdam

COC number: 33291862

VAT number: NL818154433B01

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Netherlands.

Contact information:

Atlantis Trading
Operating name of company: l’Étoile de St. Honoré – Luxury Vintage
Nachtwachtlaan 344
1058 EM Amsterdam
The Netherlands
E-mail: info@etoileluxuryvintage.com
Tel. nr.: +31 (0)20 3629002
WhatsApp: +31 (0)62347052